Careers

Job Description

General Description

MedLearn Media is looking for a motivated, professional and organized Inside Sales Representative who is responsible for obtaining and closing new business for the organization and works within core offerings at MedLearn Media which includes educational content for healthcare providers throughout the US. The Inside Sales Representative will be tasked with growing the client base by prospecting through outbound phone calling and using multiple methods to meet with new prospects, focusing on provider settings that have a traditional smaller annual buy or are new to the organization.

Individuals successful in this position have the outstanding ability to work both independently and within a team environment, have excellent communications and customer relations skills with proven ability to communicate with end users which may include managers, directors and executives, and be knowledgeable about the needs required to solve the business challenges of the client.

This is a great opportunity to expand your career and experience in the healthcare industry. This position is full time and will be working remotely with team meetings and trainings on site as applicable.

Essential Job Functions

• Develop and execute a planned approach by creating a sales plan for accounts and contacts to target, activities, and milestones leading to the generation of sales.
• Managing and progressing a qualified pipeline of opportunities by prioritizing assigned accounts and contacts and advancing opportunities with a disciplined and organized approach.
• Understand what’s working and what’s not to make necessary adjustments in the sales approach or activity levels to achieve sales team revenue
• Submit forecasts and pipeline reports to management on a timely basis.
• Identify shortfalls and develop plans to ensure sales plans are achieved.
• Effectively qualifying and prioritize opportunities to pursue
• Qualifying all leas that come in through websites, phones and company email inbox
• Minimum call activity of 80-100 daily outbound calls and/or 3 hours of connect time daily
• Maintaining customer and account information in company’s current database

Education / Experience Requirements

• 2+years minimum successful phone sales experience
• Bachelor’s degree or equivalent work experience
• Goal-oriented and ambitious, with a proven track record of exceeding sales quotas
• Exceptional verbal and written communication skills, with attention to detail
• Ability to multi-task, manage time effectively and adapt to a fast-paced environment
• High level of proficiency with MS Office Products (Word, Excel, Outlook) and experience working with a CRM system

Job Description

General Description

We are looking for a Customer Success Sales Associate whose role will be to engage with new and existing customers and will employ exceptional communication skills to handle subscription renewals, upsells, and inquiries. This role involves processing orders, providing support, and maintaining accurate records in alignment with the company’s goals and industry standards for not only subscription clients, but standing clients.

This position will report to the Product Manager and will work directly with Operations as needed. This position will be remote.

Primary Duties and Responsibilities 30% Customer Support, 30% Subscription Clients, 30% Sales

• Communicate effectively with customers via phone, email, or virtual platforms.
• Renew, upsell, and cross-promote offerings to customers.
• Set up subscription clients using WordPress and CRM/ERP systems.
• Promptly respond to and resolve customer inquiries and complaints.
• Gather and evaluate relevant information to address inquiries about products and services.
• Provide pricing, delivery information, and process orders.
• Process and apply payments.
• Manage returns or adjust invoices.
• Issue invoices and follow up on accounts receivable through phone calls.
• Conduct customer verifications, surveys, and evaluations.
• Organize workflow to meet customer deadlines.
• Maintain comprehensive records of customer interactions, transactions, and actions taken.
• Collaborate with internal departments and handle additional projects as assigned.

Key Skills

• Strong interpersonal and communication skills, both verbal and written.
• Effective problem-solving abilities and attention to detail.
• Customer service orientation and ability to handle data accurately.
• Proficiency in Outlook and MS Office Products (Word, Excel).
• Professional demeanor and ability to multitask in a fast-paced environment.

Education / Experience Requirements

• High School Diploma or GED.
• 2+ years of experience in customer service.
• Goal-oriented with a track record of exceeding expectations.
• Exceptional verbal and written communication skills with attention to detail.
• Proficiency in MS Office (Word, Excel, Outlook) and experience with CRM systems.

Salary Requirements

• $42,000 Annual Salary
• Quarterly incentive (90% renewals – $1000, 95% renewals – $1500 and 100% renewals – $2,000)
• Monthly sales incentive of 8% on any new business or add on sales