General Question for the Week of October 5, 2015

General Compliance Question of the Week


Who should providers contact after October 1 with questions about claims that contain ICD-10 codes?


In a recent announcement by Dr. Bill Rogers, the new ICD-10 Ombudsman, the Centers for Medicare & Medicaid Services (CMS) will support the healthcare industry in several ways. 

For help related to claims, contact your Medicare administrative contractor (MAC). 

You also can e-mail CMS’s ICD-10 Coordination Center at, which will, says Dr. Rogers, respond to your questions.

You can even contact the ombudsman himself at He promises to be “an impartial advocate for providers, focused on understanding and resolving your concerns.”

In addition to the above contacts, general ICD-10 information and various free resources can be found at the following web sites: and

Disclaimer: Every reasonable effort was made to ensure the accuracy of this information at the time it was published. However, due to the nature of industry changes over time we cannot guarantee its validity after the year it was published.